Returns & Refunds
This Return/Refund Policy governs the return and refund procedures for purchases made from Anire fashion corporation "Anire" , a fashion accessory brand. By placing an order on our website anire.com, you agree to be bound by this Policy. Please read this Policy carefully before making a purchase.
1.1 Products Eligible for Return/Refund: We accept returns and provide refunds for products that meet the following criteria:
- Products purchased directly from our Website.
- Products returned within five (5) days from the date of delivery.
- Products that are in new, unused, and resalable condition.
- Products accompanied by the original proof of purchase, such as the order number or receipt.
1.2 Non-Eligible Products: The following products are not eligible for return/refund, unless they are faulty or damaged upon arrival:
- Products purchased from third-party retailers or resellers.
- Customised or personalised products.
- Products that have been used, worn, or altered.
2. Return Process
2.1 Initiation of Return: To initiate a return, please contact our customer support team within the specified return period. You can reach out to us through the contact information provided on our Website .
2.2 Return Authorisation: Our customer support team will guide you through the return process and provide you with a return authorisation number (RA number) if your return request is approved. Please note that returns without a valid RA number will not be accepted.
2.3 Packaging and Shipping: When returning a product, ensure that it is securely packaged in its original packaging (if available) or equivalent protective packaging. You are responsible for the cost and method of shipping the returned product back to us, unless the return is due to a Company error.
3. Refund Process
3.1 Inspection and Approval: Upon receiving the returned product, we will inspect it to ensure it meets the return eligibility criteria mentioned in Section 1. If the product is in acceptable condition, we will proceed with the refund process.
3.2 Refund Options: Refunds will be issued in the original form of payment used for the purchase. Please allow a reasonable processing time for the refund to be reflected in your account.
3.3 Deductions and Exclusions: Please note that certain deductions may be made from the refund amount in the following cases:
- Original shipping charges, unless the return is due to a Company error.
- Any applicable restocking fees, which will be communicated to you during the return process.
4. Damaged or Faulty Products
4.1 Reporting Damaged/Faulty Products: If you receive a damaged or faulty product, please contact our customer support team immediately with detailed information and supporting evidence (such as photographs) within [number of days] days of delivery. We will assist you in resolving the issue by providing a replacement, repair, or refund.
5. Changes to the Policy
We reserve the right to modify or update this Return/Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website. We encourage you to review this Policy periodically to stay informed about our return and refund procedures.
If you have any questions or need further clarification regarding our return/refund process, please contact our customer support team using the information provided on our Website .
By placing an order on our Website , you acknowledge that you have read, understood, and agree to the terms of this Return/Refund Policy.